Kubernetes Support Packages

Dedicated support and community advocacy from our world-class team of Kubernetes and distributed systems experts.

24/7 Support
Open Source

Support for open source Kubernetes on your choice of infrastructure, cloud provider and operating system

Experienced

10+ years of experience in distributed systems with enterprise and Fortune 500 organizations

Bespoke

Flexible offerings to cater to a wide range of needs with world class experts and community advocacy

Apprenda provides multi-cloud support for Kubernetes clusters and our services on Google Container Engine (GKE) and Kubernetes on AWS, Azure, IBM, on-premises, and other cloud providers.

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Pay-Per-Incident Package

There When You Need It

If you’re just getting started with Kubernetes and want the comfort of knowing you can call an expert to help you solve a problem, our pay-per-incident support subscription may be the place to start.

  • Coverage Window
    24 x 7 x 365
  • Interaction Channels
    Email & Phone
  • Annual Incidents
    Unlimited
  • Response Time
    Within 1 Hour (Initial)
  • Support Contacts
    Up to 2 People
  • No Up Front Costs
    Hourly Rate
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Professional Subscription

You’re Always Covered

If you’re using Kubernetes in a small environment (clusters with up to 120 nodes) and want the ease and peace of mind that comes with consistent, expert-led support, our Professional Support Subscription may be just what you need. No limits on the number of support incidents, but response times, environment sizes, and hours when support is available will be limited.

  • Coverage Window
    Business Hours (Local)
  • Interaction Channels
    Email
  • Annual Incidents
    Unlimited
  • Response Time
    Within 8 Business Hours
  • Support Contacts
    Up to 4 People
  • Pricing Model
    Per Node
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Enterprise Subscription

Large and Mission Critical Environments

If you’re using Kubernetes in a big way (commitment or environment size), you want support that matches your enthusiasm.  Designed specifically for mission-critical environments, our Enterprise Support Subscription is the perfect fit. 24 x 7 x 365 phone and email support, guaranteed response times as fast as 1 hour, and support contacts that scale with your environment size.

  • Coverage Window
    24 x 7 x 365
  • Interaction Channels
    Email & Phone
  • Annual Incidents
    Unlimited
  • Response Time
    Within 1 Hour+ (Severity Based)
  • Support Contacts
    Up to 4 people +2 per additional 40 nodes supported
  • Pricing Model
    Per Node

Kubernetes Services

Training, Workshops, Architecture Consulting, Custom Development, and Integrations