1. Information We Collect
Personally Identifiable Information (PII) is information that can be directly associated with an individual (such as name, email address, or telephone number), or information about activities directly linked to an individual (such as products and services you have used or purchased).
We collect PII from you in the following ways:
Information provided to us directly
You, or someone acting on your behalf, may provide PII to us when you interact with us online and offline. For example:
Information we collect through technology: Services
Certain Services that you purchase, download, or register to use may connect and transmit data to Apprenda (or its authorized agents). This data may include, but is not limited to, system model, operating system, host ID and IP address.
We use this information to tell you when updates and new product versions are available, provide agreed upon diagnostic, monitoring and management services, as well as enhance our products and services, and better communicate with you.
Furthermore, in the course of using the Services, you or someone else in your organization may provide us with information about your systems infrastructure and access to your systems infrastructure. In addition, Apprenda may determine this information by analyzing additional parts your systems infrastructure that you did not explicitly input into the product. This information may include, but is not limited to:
Information we collect through the Site:
These cookies, web beacons and similar technologies enable us to collect certain types of information about your visit to the Site such as:
We may link this information to PII to provide better service to you and to improve our product and services offerings. Most browsers allow you to remove and block cookies and web beacons. If you do not wish to enable the collection of such data, please disable cookies in your browser.
In addition, if you block cookies, you may not be able to use certain features of the Site or take full advantage of the Services.
Information from other sources
We sometimes obtain information from other sources, such as mergers and acquisitions, data brokers, or commercial lists, and merge this with information we have previously collected.
2. How We Use Information We Collect
We use PII to conduct business, provide information and support for the Services, better understand your needs and interests, refine and develop our business, improve services, personalize communications and ensure a quality experience for users of the Site and Services. For example, we may use your information to:
3. How We Share and Disclose PII
We may share or disclose your PII as follows:
4. Notice and Choice
Apprenda provides notice about its use of PII in this Policy, in our web pages, and in other locations where we collect PII. You can choose whether or not to provide your PII to us. If you choose not to provide PII, you can continue to interact with Apprenda, but you may be not be able to take advantage of certain offers, options, events and services that depend upon Apprenda having access to accurate PII.
You can update your marketing communications preferences by going to the unsubscribe page or by following the unsubscribe instructions you have received in a marketing email. Please note that transactional, relationship and legally required communications will not be affected by the choices you have made about marketing communications.
We maintain administrative, technical, and physical safeguards to protect the security, confidentiality and integrity of the PII we have collected. These safeguards are designed to protect against, but are not a guarantee against, the loss, misuse and unauthorized access, disclosure, alteration and destruction of PII. In addition, we use standard security protocols and mechanisms to transmit sensitive data such as passwords and credit card details.
6. Access and Accuracy
We provide individuals with reasonable access to their PII in order to have it corrected, amended or deleted.
7. Children’s Privacy
The Site and Services are not directed to children less than 13 years of age.
If you have any questions about this Policy, please feel free to contact us by email, firstname.lastname@example.org, or via mail at:
3 Corporate Drive, Suite 103
Clifton Park, NY 12065
Please note that this Policy may change from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Apprenda account or by placing a notice on our Site.