Flexible Subscription Management
Subscriptions define what your customers’ end users can access in your SaaS offering, along with details of what they’ve purchased and what they will pay you. No matter how you plan to sell your SaaS offering, you’ll need a way to manage the subscriptions. SaaSGrid provides significant subscription management capabilities, wrapping your application with this powerful and critical management functionality on deployment. SaaSGrid’s subscription management system tracks your customer subscriptions for the entire lifetime of that customer’s account, and automatically gives them the ability to change and upgrade their subscriptions while adhering to your published pricing structure and feature offerings.
Key Points
• SaaSGrid provides a complete and powerful subscription management system, which hooks deeply into your application and is linked directly with SaaSGrid’s product management suite for the finest grained control.
• As the application provider, you can query customer subscriptions to satisfy account support needs and override metered transactions by crediting and debiting, helping to ensure customer satisfaction.
• SaaSGrid will automatically migrate subscriptions as you upgrade and release new versions of your SaaS offering, guaranteeing that subscriptions are never out of sync with reality and preventing uncomfortable scenarios that would arise from charging a customer for old functionality that is no longer available.
Impact on Cost of Service: MEDIUM
Why?
When customers subscribe to a SaaS application, a complex business process is invoked that creates purchase orders and invoices, and grants the customer a subscription – the contract that authorizes them to access the application. What needs to happen behind the scenes during the purchasing process alone is a complicated task, but what about changes to subscriptions? Once a customer has purchased subscriptions, processes need to be in place to amend the contracts at events such as your SaaS offering introducing new features or users wanting to upgrade and pay for additional functionality.
Without a comprehensive approach to subscription management, the overhead associated with making changes to contracts, adding additional users and reconciling all of these things with your billing and accounting systems will cause significant overhead that negatively impacts your cost of service.
Related Media
