Powerful Self-Service Interfaces for End-users
Having the right management tools to oversee and administer your growing base of tenants and subscribers is necessary for the SaaS delivery model, but you need to take it one step further. SaaSGrid’s end-user self service portals allow you to offload the expense of nuisance customer service (password reset, etc), while improving the overall user experience by making basic services (like adding a user) instantly actionable. Offering these capabilities also increases the propensity for account growth – customers are more likely to purchase additional billable services if they can do so in a frictionless and automatic fashion, rather than having to jump through hoops (like phone calls) that place barriers between user demand and organic account growth.
Key Points
Self-service for subscriber management needs
• Password Reset
• Update User Profile and Subscription Preferences
Self-service for account management needs
• Administrative control over the users/roles/permissions on the account
• View bills and make payments
• Purchase additional services, options, and subscriptions
Automatic account provisioning
• Instant, zero-intervention creation of new tenant and subscriber accounts.
Fully customizable look, feel and function to fit seamlessly into your application
• Use our out-of-the-box self-service capabilities as the storefront and administrative interface to your application.
Impact on Cost of Service: MEDIUM
Why?
• Reduce incoming customer service requests by enabling self-service
• Increase propensity for organic account growth by removing barriers to purchasing
• Eliminate manual intervention from the account setup process
Software Engineers Should Know
SaaSGrid’s self-service capabilities are simple to integrate into your offering by simply adding our fully customizable front-end as the on-boarding and sign-in portal to your application. Developer documentation and discussions of how to leverage and customize these portals can be found here: http://community.saasgrid.com/developers/f/29.aspx
