Extreme SaaS Contract Management
Software as a service (SaaS) offerings are generally sold on a recurring contract basis. Customers subscribe to a SaaS application, invoking a complex business process that creates purchase orders and invoices, and grants the customer a subscription - the contract that authorizes the customer to access the application. Subscriptions are tied to users, so a subscription must be purchased for each of the customer's employees that will be accessing the application. The purchasing process alone is a complicated task, but what about changes to subscriptions? Once a customer has purchased subscriptions, processes need to be in place to amend the contracts such as your SaaS offering introducing new functionality or users wanting to buy additional blocks of features (like 100 more reports for this month).
Once a customer is provisioned, SaaSGrid tracks their subscriptions for the entire lifetime of that customer's account. SaaSGrid automatically gives the customer the ability to change and upgrade their subscriptions while adhering to your published pricing structure. In addition, SaaSGrid provides significant subscription management capabilities, wrapping your application with this management functionality on deployment. As the application provider, you can query customer subscriptions to satisfy account support needs and override metered transactions by crediting and debiting, thereby helping ensure customer satisfaction. From an automated standpoint SaaSGrid will automatically migrate subscriptions as you upgrade and release new versions of your SaaS offering, guaranteeing that subscriptions are never out of sync with reality and preventing uncomfortable scenarios that would arise from charging a customer for old functionality that is no longer available.
