Customer Success Engineer
Apprenda is the creator of SaaSGrid – the next generation application that solves the architecture, business and operational complexities of delivering software as a service in the cloud. SaaSGrid is truly a new category of platform technology to power SaaS applications in the cloud era. As a new breed of middleware, SaaSGrid is enabling the next generation of applications to embrace and leverage the full power of cloud computing, multi-tenant SaaS architecture and highly efficient grid execution to deliver business critical applications at web scale.
The Customer Success Engineer (CSE) is responsible for customer education and implementation oversight. Keys to the CSE role are the ability to articulate SaaSGrid’s value, inspire customer innovation, and sell SaaSGrid technically as an integral part of the customer’s Software as a Service strategy and architecture. The CSE will establish themselves as a trusted business and technical advisor, effectively determining how SaaSGrid can be applied to support the customer’s strategic SaaS business goals, and guiding the customer’s developers in executing that strategy. He or she will manage the customer engagement, acting as primary point of contact for the customer’s software engineering team as well as an escalation point for SaaSGrid issues that may impact customer success. Make no mistake, the CSE position is 50% business and 50% engineering. The CSE will write code samples and technical documentation. We’re looking for the unique combination of business acumen and technical ability. Frequent travel to customer locations and national events is required.
Duties:
- SaaSGrid installation and configuration
- Customer training onsite and remote (the position is roughly 30% travel - domestic & international)
- Application development guidance and SaaSGrid best practice enforcement
- Customization and extension of the SaaSGrid platform
- Moderation and content generation for the SaaSGrid Developer Community
The Customer Service Engineer is a SaaSGrid knowledge base expert to all clients with whom he/she is engaged. You’ll lead webinars, trainings, and more. We’re looking for the unique combination of technical astuteness and personality!
Qualifications:
- BS in Computer Science or BS in another science or engineering discipline with significant practical software development experience
- Strong competencies in software design, systems architecture, and data structures.
- Strong OO skills and practicing knowledge of OO languages
- Extensive knowledge of Windows based environments preferred)
- Coding skills in C#, Javascript/AJAX, and SQL preferred
- Practical knowledge of WCF & ASP.NET preferred
- Practical knowledge of Windows system administration preferred
- Strong writing and interpersonal skills required (You MUST be personable!)
- Quick “on your feet” thinking and the ability to be creative in tight situations
The position is located in our headquarters in Clifton Park, NY. Relocation to the Albany, NY area is required.
